Complaints procedure

We care about our products and logically do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens so that you can claim the warranty. From a legal point of view, you are obliged to report this to us within two months of finding the defect. If the defect falls within the guarantee, then we will take care of return shipment and replacement free of charge. For products with a short expiry date, you have three working days to notify us of any damage via

It can always happen that something does not go entirely as planned. We recommend that you first make your complaints known to us by emailing If this does not lead to a solution, from 15 February 2016 it may be a dispute for EU consumers to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

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